Privacy Policy

Cookies and how they Benefit You uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile device when you browse websites.

We use cookies for:

  • The online store (Making our shopping basket and checkout work)
  • Your Account on
  • Google Analytics (See Anonymous Visitor Statistics section below)
  • So you can easily ‘like’ or share our content on Facebook, Twitter, Pinterest and Google Plus we have included sharing buttons on our site.(The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of, to mean that you are fine with this and that you accept to these cookies being used. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that will not work as you would expect.

Anonymous Visitor Statistics Cookies (Google Analytics)

We use cookies to compile visitor statistics. This allows us to, on an anonymous basis, find out how many people have visited, what type of technology they are using, how long they spend on the site, what page they look at, how people reached this site (e.g. from a search engine), whether they have been here before etc. This helps us to continuously improve

Turning Cookies Off

Most web browsers allow some control of most cookies through the browser settings. You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

To opt out of being tracked by Google Analytics across all websites visit

GDPR / Data Protection Act 2018 Compliance

The way we collect and process your personal data shall always be in line with the General Data Protection Regulation and Data Protection Act 2018

How we collect personal data

The only personal data we collect from you is what you supply us within the following forms

1 Web site enquiry forms. When you request a quote, call back or submit feedback you have the option to fill in your name, telephone and email address as a means of us being able to contact you.

2 When you submit an order, we take details for the purposes of delivery and invoicing.

3 If you make an in-person enquiry in one of our shops or telephone enquiry and request that we contact you back with information such as quotations or general product information.

4 Suppliers data is collected when suppliers invoice us.

How we process your data

Your personal data is only used for the purposes of processing enquiries you have made to supply quotations, order processing, invoicing and the processing and keeping of the company’s audit accounts.

Suppliers, service providers and contractors data is stored and processed for the purposes of making payments and keeping the company’s audit accounts.

What we don’t do with your personal data.

We do not use your data for direct marketing purposes unless you have subscribed to our email list for special offers and promotional information

We do not share, sell or forward your data to any third party.

Right of access

You may wish to access a copy of the personal data we hold about you – this is called a Subject Access Request. You can do so by calling or emailing us. We will respond as quickly as possible within the statutory 30 days. Please note we may need additional information from you to verify the request before supplying the personal data and the 30 days commencing upon receipt of the information we need to verify your identity.

Please be aware that for security reasons we do not usually provide details of any bank details that we hold against your account(s). Please speak to our Data Protection Officer should you need this additional information. They can be contacted via our main telephone number and email address.

Right of rectification

If you believe we have made an error as to the personal data we hold about you, call or email us so we can make the correction for you.

Right of Erasure

You have the right to ask for your personal data to be deleted from our records to avoid any further contact with you. Any request will be considered in light of the legal obligations that we hold, store and process your personal data and the purpose for which that data is used. Where the legal bases permits, we will respond to your instruction in a timely manner. Please note, where we have a legal or contractual obligation to hold your personal data, we may not be able to carry out your request but we will explain this fully to you.

Right to Restrict Processing

Should you are concerned that we are processing your personal data in a way that you do not understand or agree and wish to restrict such processing, please call or email and we will answer your questions and try to assist you.

Right to Object to Processing

You have the right to object to certain types of processing of your personal data but please understand that this may mean that in some instances we cannot take on your order.

Right to Complain to the Information Commissioner’s Office (ICO)

You have a right to take a complaint to the Information Commissioner’s Office (ICO) if you have a complaint with the way you think your personal data has been processed. For more information, please visit